Saint James Backpackers

UPDATE – July 19, 2026 Management responded today, disputing the hygiene failures and claiming they have no fans, contradicting their own past public responses on Booking.com. They ignored my reports regarding lack of basic amenities, non-functional lighting, overcrowding, and unusable power outlets. This confirms management prioritises profit over services advertised. For future travelers: document everything with dated photos immediately. Submit complaints via the booking platform (e.g., Booking.com messaging) to create a digital paper trail, not just verbal complaints. Always upload photographic evidence to reviews. If services fail, consider a chargeback via your bank quoting: "Services not provided" (e.g., dinner), "Misrepresentation of amenities," "Breach of Contract/Unfit for purpose" (hygiene/safety), and "Failure to resolve". UPDATE – July 17, 2026 Following my formal complaint regarding cleanliness and missing services, management offered a 50% refund, which I declined as it ignores the breach of contract. They disputed my claim regarding the complimentary dinner despite it remaining live on their website. I am escalating this. My stay (July 10–12, 2026) had significant failures:Services: Dinner was not provided. Hygiene: Public areas and dormitory floors had significant accumulated debris. Infrastructure: Rusted, flooding showers and toilets; broken fixtures. Amenities: Non-functional lighting; recurring lack of soap and toilet paper. Room: Overcrowded, extreme heat, and unusable, dangerously positioned power outlets. I attempted to resolve this directly on July 13 and 14, but management failed to provide a satisfactory remedy. I am now escalating this via Booking.com and my financial institution to recover costs. Future travelers should be aware that my experience with both facility standards and the management's customer service was unsatisfactory. (Photographic evidence of the conditions mentioned above is attached to this review.)