Privacy Policy

• Your mobile number (the WhatsApp ID that reaches us automatically from Meta).
• The messages you send Reem, and her replies.
• Photos, voice notes and files you send — stored to carry out your request and to improve Reem's understanding later.
• Location, if you share it or mention it.
• For a booking: the guest name and contact number you enter, and the details of the booking itself.

• Carrying out your request (finding a product, booking a service, dealing with a third party on your instruction).
• Conversation memory — we remember your preferences and context across sessions so the experience continues rather than restarting.
• Improving Reem: we review samples of conversations to develop the accuracy of her replies. You can object by writing to us.
• Notifications you asked for (a prayer reminder, a daily forecast, and so on).
• Complying with Saudi law and data-protection regulation (PDPL).

• With operationally trusted service providers (hosting, AI models, the WhatsApp service) — under agreements that bind them to protect the data.
• With a third party you asked us to deal with (an online shop we order from for you) — we share only what they need to carry out your request.
• For a hotel booking, with the hotel and the supplier, so the reservation can be made in your name.
• Under a court order or a formal request from a competent Saudi authority, in accordance with the law.
• To protect our rights or those of other users where necessary (fraud detection, for example).

Data is stored on encrypted infrastructure, both at rest and in transit.

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Message Reem on WhatsApp and say so.

The website uses the minimum needed to work and to understand which pages people reach. It does not sell your data.

Reem is not directed at children under 18.

The date at the top of the page shows the most recent revision.

Any question, message Reem on WhatsApp.