Dar Rayhaan by Rotana Al Khobar

​Rating: 1/5 Stars I had a very disappointing experience while attempting to make a reservation at this hotel. The level of service I encountered before even stepping foot on the property was completely unprofessional and a major deterrent. ​I called to inquire about whether the dinner included in the half-board package is served as a buffet or a set menu. The staff member who answered was unhelpful, dismissive, and lacked the most basic hospitality standards. His response was, 'I don’t know, it might be a buffet, and it might not.' When I asked for a way to verify this information, he coldly replied that he had no information and could not assist me. ​When I requested to speak with the hotel manager, the staff member initially refused. After I persisted, he tried to dodge the request by claiming the manager was not on duty, and when I asked when he would be back, he claimed he had no idea! After significant effort, he finally identified the manager as 'Mr. Mazen.' ​If this is the standard of communication and transparency provided to a potential guest, I have no interest in staying here. The lack of accountability and the dismissive attitude of the front-desk staff are unacceptable. I strongly advise management to review their staff training and operational transparency. I will certainly be looking elsewhere for my stay.