Furama Silom Hotel

We paid for a deluxe room; it was very spacious but not very clean (the floor was never cleaned and towels were changed only once in 5 days). We arrived at 9 pm for check-in, and only upon arrival were we told the pool was closed and would not be accessible (no email, no prior communication). We have a two-year-old and needed the room, so we turned a blind eye, but we had chosen this hotel for the pool on the 20th floor with a view and the location; it was very unfair. Unfortunately, during our stay, we lost one of the two keys, and upon check-out, we were charged 500 baht. I understand the policy, but given their serious shortcomings, which impacted our stay, it would have been appropriate to turn a blind eye. For those who want to book, the pool will not reopen before September!!!