Four Points Flex By Sheraton Tokyo Ueno

Unfortunately, my stay at Four Points Flex by Sheraton Tokyo Ueno was quite disappointing, and I do not feel it offers good value for money. The location was also not as convenient as I expected. It is at least a 15-minute walk from the nearest train station, with a significant portion of the walk being completely unsheltered. This was particularly inconvenient when carrying luggage or during bad weather. Compared with many local hotels in Tokyo, I found the location to be considerably less convenient. The hotel is also very expensive for what it offers. For a similar price, there are many local hotels that provide much more spacious rooms, are significantly cheaper, and are located much closer to train stations. The room here was very small and felt rather cramped, with limited space for luggage and movement. As a Marriott Bonvoy Platinum member, I was also disappointed with the recognition of elite benefits. The hotel did not provide complimentary breakfast as a Platinum benefit, and the standard 4pm late checkout was also not honoured. After I explained my situation and repeatedly requested it, the hotel eventually offered me a 2pm late checkout as a special arrangement.