Shoreditch Place

Unreasonable owner warning - I booked a room through Booking.com with free cancellation and attempted to cancel within what I believed was the valid window. I called the contact number listed on the Booking.com platform and left a message but my call was never returned. The following day, the owner June informed me that I had missed the cancellation deadline -a deadline I had no opportunity to act on because my message went unanswered. Rather than acknowledging that her failure to return my call had directly caused the issue, June refused to engage with the situation at all. This was despite the entirely reasonable circumstances: tube strikes had disrupted my travel plans, something completely outside my control. When Booking.com intervened on my behalf, June deliberately ignored their attempts to resolve the matter. Booking.com themselves acknowledged her conduct was unhelpful but told me the commercial relationship with the property took priority over my legitimate complaint, leaving me £250 out of pocket through no fault of my own. To be clear: I made contact in time. The call was ignored. June’s failure to respond to my message created the very situation she then used against me, and she showed no willingness to remedy it even when a third party flagged it as a problem.