Queens Hotel

Do not be misled by photos: this property is an old Victorian house conversion being passed off as a hotel at premium rates, and it represents zero value for money. The room was stifling and humid with no cross-ventilation, a single tiny window, and a weak table fan with only one setting that did nothing to cool the space. The bed featured an old, sagging, deeply uncomfortable mattress. Hygiene was severely neglected: the carpet flooring looked and felt as if it hadn't been cleaned in decades, and even the chain pulls for the roller blinds were coated in thick grease. The bathroom was virtually unusable. While showering, your elbows hit the walls. There is almost zero clearance between the toilet bowl and washbasin. There are no elevators, and the stairs are dangerously narrow. Despite the reception brushingly describing it as "just a flight of stairs," hauling bags up was an absolute nightmare. Charging a £100 deposit on top of high room rates is outrageous, but making guests wait over a month for its refund is indefensible. You are required to leave your room key at reception every time you exit. However, reception is unattended, leaving guests waiting endlessly just to leave or enter their rooms. The afternoon shift staff were snooty and acted with an attitude, as if assisting paying guests was doing them a massive favor. (To be fair, the night shift team was pleasant and polite, but good night service cannot compensate for such frustrating daytime hospitality). For what this property charges, the experience was atrocious. Save your money and book a proper hotel elsewhere.