No. 2 Queensberry Place by Stayo

Unsafe, Poorly Managed Property – Ceiling Leak, Mould Risk, and Mismanagement I strongly advise against booking this property. On the evening of 31 October 2025, the ceiling in Suite #10 (Kynance Studio) began leaking directly over the area where my two-year-old daughter was sleeping. Water fell onto her face, waking her immediately, and the leak came from an electric light socket, creating a serious risk of electric shock. I reported the incident immediately and raised concerns about mould development, but was told “nothing would happen.” The next day, a cleaning was arranged to return the flat to check-in condition. In reality, the cleaners only changed the bedding and towels. The flat was not swept or mopped, and when I had folded part of the rug to help it dry, they simply folded the wet edge back down. The window was left open afterwards, seemingly to mask the odour instead of addressing the underlying issue. Although the host was responsive, their handling was passive and inadequate. The “maintenance” worker was the same person who had checked us in the previous night. The leak was caused by leaves blocking the roof drainage, a basic maintenance failure easily prevented with leaf guards and or checking on them if they know a major storm system is coming into the area. The property is poorly managed overall. Even before the leak, the wardrobe was cheaply assembled and difficult to use. To make matters worse, the host rented out the unit I had originally booked to another guest and placed us in a suite on a higher floor, fully aware that the lift was out of service, which caused additional inconvenience for my family and our young child. Despite all of this, the host offered only a 5% refund for the “inconvenience.” Which we still have not recieved. We were finally relocated on 2 November 2025, but the original flat was unsafe and unfit for occupancy. Future guests should ensure all maintenance, safety, and cleanliness issues have been properly addressed before considering a stay here. Or not stsy here at all, save yourself a headache and stay somewhere else for a little more.