Hyde Park Studios

ZERO STARS. Review Horrible experience. Firstly, the studio was advertised as a bed and a SOFA BED. However, it was just a regular couch. Second, the said they would send us entry instructions and the door code but never did, and we were stuck waiting on the street for half an hour while somebody walked over to give us a key and the code verbally. Then, the wifi did not work. After going back and forth through messenger, they sent someone to check it out. I was in the shower, and they only talked to my dad and tried to convince him the wifi was only not working because he had his data on. I am Gen Z, and have connected to the wifi all over the world. This was a blatant lie, and I suspect the simply had just not turned the wifi on for us. When I got out I was able to connect to the wifi without changing any settings, and undid all the changes this building employee did to my father’s phone and the wifi was fine. Worst of all, the power went out on our first night. When I awoke and found this was the case, I contacted them and was told they had “already received reports.” Then, our toilet flooded and sewage was leaking all over the floor. We had to use our towels to block it from flooding the rest of the studio, and when we requested fresh towels we were told we could “wash them ourselves” and when I said that in unacceptable given this was a building issue they said “one towel per person.” This is the worst customer service I have ever received, especially considering the cost of the stay. I tried to contact Expedia for a refund, but because I do not have a UK SMS plan I could not (this is a fault in expedias model; please create an email verification option.) I then requested a location transfer due to uninhabitable conditions, to which they said they would send someone up to clean and leave towels. I still requested the transfer or a refund, and they simply ignored those messages. Very unprofessional. Finally, they said it was all sorted (after an entire day without access to our place) and my dad and I were exhausted so we went back. They left towels and the flop was dry, but it smelled like sewage and not cleaner so I doubt they actually sanitized anything. The toilet continued to have a slow leak the rest of the stay. Horrible, unsafe conditions, DO NOT BOOK. Minor note: paper thin walls.