Greens End House

I couldn't find the property, I had to contact the staff and they told me the property had moved, staff member Azizur met us and brought us around the corner to the property. The property was labelled the apartments and not Greens End house who I had booked with. When checking in he asked me if I would like to pay by cash or card and I said card, he stated that his colleague had the card machine and that cash would be the preferred option. I got settled in the room and came downstairs 10mins later with the cash, I handed it over and asked for a receipt, Azizur stated he would get me a receipt and he would leave it on my bed later, I asked for the receipt at the time of the transaction and explained to him that I was handing alot of money over and I wanted evidence of it, he held on to the money and presented as confrontational and stated he wouldn't ask me for the cash again, I asked him what he meant by this and I told him that I had originally wanted to pay by card, he reluctantly gave me my money back and stated his colleague would be at the property in around 15mins and would bring the card machine. I thanked him and returned to my room. I came down around 20mins later with my partner and Azizur stated his colleague hadn't returned yet and he was typing up a reciept. I asked him if the property has WIFI and he stated no, I stated it said on the website available upon request and showed him the description of the property on my phone, at this point Azizur became very argumentative and unprofessional, he stated that didn't mean anything and that we had requested it and the answer was no, during this time Azizur was raising his voice, he stated the WIFI had not been set up yet as it was a new property, I told him I wasnt contacted by them to say the location of the property had moved and I would have appreciated a notification, he stated he doesnt have time to contact customers and cancel bookings because he is busy as he "works from 9 to 12". He stated he never gets complaints and that we were the first to complain and he asked me to leave the keys on the bed and go, I clarified that he was kicking us out and he stated yes, I asked him on what grounds and he stated "because you are not good people." I told him I thought the room was lovely but I am allowed to ask questions and give feedback as it is a service that is being provided. He raised his voice at us and wouldn't let us speak. My partner stated he was ringing the police, while he was on hold to the metropolitan police, Azizur made a phonecall and spoke in a different language. He then printed my receipt and took the cash off me, we clarified with him that everything was ok and he nodded his head and refused to speak to us. The receipt stated we paid a deposit so he printed a new reciept that said payment instead. Azizur was very unprofessional, intimidating and childish. That was the worst customer service I have ever recieved. The property was not finished getting renovations, there was wifi routers sitting throughout the building, a smell of paint and a sound of DIY at times in the morning. There was a flat screen TV located in bedroom but it wasn't connected to an aerial which made it useless and it is listed as a facility the property offers.There was a skylight window but it was out of sight to be able to open or see the view. I felt very uncomfortable during my stay and I couldn't relax becaude it felt like we were going to be scammed due to change of location and staff's attitudes around the payment process. Each time we left the hotel we were anxious when passing the front desk as we were made to feel unwelcome and we were anxious when returning to the property as we didn't know what we were coming back to and we wereso concerned about our belongings that we left them sitting a certain way and photographed them. We were made to feel like second class citizens.