Fraser Place Canary Wharf

I am writing to express my disappointment with our recent stay at Fraser Place Canary Wharf. We stayed for one week and paid approximately £300 per night, so we expected a comfortable experience that matched the description of the apartment. Unfortunately, our experience fell well below those expectations. One of the main issues was the repeated interruptions from a member of the reception staff. Every single day, she came to tell us that we could not sit on the balcony chairs and insisted that if we wanted to use the balcony, we should sit on the floor instead. We found this completely unreasonable and unnecessary, especially as we could clearly see other residents using their balcony furniture without any issues. These repeated interactions made us feel uncomfortable and disrupted what should have been a relaxing stay. Secondly, the apartment was advertised as being fully equipped, yet there was no cutlery in the kitchen. This made it difficult to prepare or eat meals in the apartment and was not what we had paid for. Most importantly, the apartment description stated that it was fully air-conditioned. However, there was no functioning air conditioning or effective climate control during our stay. London experienced particularly warm and humid weather that week, and the apartment became extremely uncomfortable. This was a significant issue and did not match the facilities that were advertised when we booked. Overall, we feel that the apartment was misrepresented, and the standard of service we received was far below what we expected for the price we paid. We left feeling extremely disappointed and do not believe we received the quality of accommodation that was promised. Given these issues, we believe it is reasonable for Fraser Place Canary Wharf to offer appropriate compensation, whether in the form of a partial refund or another suitable resolution. We would appreciate your prompt response and hope you will address this matter fairly. We look forward to hearing from you soon