Avari Apartments - Hatton Collection

Extremely disappointing stay — poor ventilation, inaccessible stairs, and no support. I booked Avari Apartment Hatton Collection for two stays due to the central location (25–28 May and 31 May–3 June). Unfortunately, the overall experience was very poor. No AC and inadequate cooling/ventilation: There were no air conditioners or fans upon arrival. The apartment felt hot, humid, and uncomfortable. The windows did not open properly, and ventilation was very limited. After multiple requests, only one small table fan was provided, which was not sufficient for a family of five. When I requested an additional fan, I was told to purchase it myself (even when I offered to pay for it, I was asked to go out and buy it). No elevator + very narrow stairs: There is no lift, and the staircase is extremely narrow. I was traveling with elderly parents and a young child and had 8 large suitcases, which I had to carry up the stairs myself. Communication/support issues: The property was very difficult to reach—calls to the provided contact number were not answered. Second booking issues: After the first stay, I requested cancellation of the second reservation due to discomfort and health impact, but it was denied. For the second booking, we were assigned a unit on the 3rd floor and the apartment had only 1 bathroom (the first unit had 2), which felt like a downgrade. The ventilation/heat issue remained throughout. Recommendation: I would not recommend this property, especially for families, elderly travelers, or anyone who needs basic cooling, easy access, or responsive support.