The Muse

15th March, my husband got electric shock from the switch when he switched off the light. The maintenance team had to fix that for long time, from around 4am to 8-9am, feel so bad for them. After that the manager had a meeting to my husband, we didn’t make complain to the police or DET, the manager offered 8 days free for us. We didn’t ask them to let us stay for free, we asked them please give us flexible payment option, like pay the parts bc we stayed for long term. The manager was nice to us that time, after that short time, she started rushing us to pay when we were late for payment bc of some issues from our card, but we’re always pay and completed all of payment. My husband is heart patient, he had heart attack before, so imagine how bad is it when he got electric shock. If your family stay here, you have kids and old parents, what if they get electric shock like this, this is matter of human life. We didn’t make complain to authorities bc we don’t wanna make problem for their business. But seem likes what we asked for flexible payment is too difficult for them. They started harassing us to pay, we were late for 1-2 days but we completed all of payments, didn’t owe them even a single penny, untill 2nd June she turned off electricity and water of our room with extremely hot weather, my husband had high blood pressure bc of hot weather and we had to call the police and ambulance. After ambulance came, she turned on electricity and water, she’s manager ofcourse she knows the rule here, switching off electricity of customers is illegal. When we finished booking on 5th June, she closed their website and don’t let us to extend. We moved out already but we made complain to DET and police already, we don’t leave these cases. We regretted that we didn’t make complain that time when the situation happened bc we didn’t wanna make problem for them, but with her behavior like this, sorry we’re gonna go with legit way of authorities. You manage a business of customer service but you have this ego and behavior like this, sorry to say but really so so bad. The manager’s name is Georgia.