Barceló Al Jaddaf

THE WORST EXPERIENCE OF MY LIFE! I have had better service at a 2 star hotel. Me and my family booked 3 rooms at this hotel, for 9 days thinking we would get a 5 star experience as they are showing, only to get a -5 service. The first day I arrived, I asked for a spoon and a bowl and I was told that they can't provide it unless I order something from the restaurant. Every second day they would not clean our rooms even though we would put the sign to make our rooms, and leave a message at reception for the service, and we would come back late at night and I had to go to reception and complain. That was another nightmare, the night shift guy at reception was very rude, and would go to the extend of telling me its our fault. After insisting and after he really checks and finds that we did leave a message for housekeeping that we got people to clean the rooms at 2 am, while we were tiered, sleepy and annoyed. The hotel is really understaffed, at night there is only 1 valet and we had to wait about 30 minutes because there were so many cars to be parked and only one valet. The receptionist is the one that took our luggage to the room when we checked in, never I had seen that in my life, not even in a 3 star hotel, how can that happen in a 5 star hotel. As I was complaining about they not cleaning our rooms in one of the days at reception, a guest came and he actually poured the conditioner provided by the hotel, it was kind of curdled. The room is good but the bathroom seems old. But I don't think I would ever stay in this hotel again.