Rixos Premium Dubai JBR

My boyfriend and I stayed at Rixos JBR Dubai from July 15th to July 22nd, 2026, and we had an absolutely amazing experience. At the beginning of our stay, we were informed that the main pool was under renovation and that only the smaller pool was available. Of course, this was initially a little disappointing. However, the hotel manager, Mert, went above and beyond to make our stay unforgettable. He found an incredible solution for us by upgrading us to a beautiful suite. We were beyond happy and truly impressed by his professionalism, kindness, and dedication to guest satisfaction. We have honestly never experienced such outstanding hospitality before. Not only Mert, but every single member of the hotel staff was exceptionally friendly, welcoming, and attentive. Everyone made us feel genuinely valued, and their warmth exceeded all our expectations. The food was simply outstanding—every meal was delicious, with an incredible variety and excellent quality. What made this hotel truly special was the atmosphere. From the very first day, we felt like part of the Rixos family rather than just guests. That feeling is priceless. Thank you so much for such a wonderful and unforgettable stay. We would choose Rixos JBR again without hesitation and cannot wait to come back!