Le Mirage Downtown

​This was my second time staying at your hotel for a 4-day visit. From check-in to check-out, the process was extremely smooth. The hotel is notably quiet and provides a truly peaceful atmosphere. I would also like to extend my gratitude to the management for accommodating my request and providing an apartment with an excellent view. ​However, what disappointed me this time was the severe shortcomings of the housekeeping staff. Although they are quick to initiate service, it feels practically nonexistent based on our experience. They only made the beds and replaced the towels, without vacuuming the apartment or properly cleaning the bathrooms. We noticed hair and dust left behind both in the bedroom and the bathrooms. ​Furthermore, on the first day, they failed to provide a complete set of toiletries (such as shampoo, soap, etc.). I chose not to raise an issue initially. However, it was completely unacceptable for a hotel of such high standing that the same neglect occurred on the second day; they routinely just adjusted the bedsheets and changed the towels, without placing a single piece of toiletries or tissues in the entire apartment. Additionally, the used bathrobes were left inside the bathroom since day one and were completely ignored without being replaced. ​Imagine returning to the apartment at around 11:00 PM after spending an entire day outside, exhausted and looking forward to a relaxing shower and rest, only to be shocked by such negligence and indifference. ​Consequently, I called the reception to report the situation. Fortunately, they responded and provided the missing amenities. I also personally pointed out to the attending staff member that the bathrobes had been left there since the first day and that the bathrooms lacked all essential supplies. ​This raises a few questions: Should I, as a guest, really have to call and demand these basic amenities? Where is the role of the housekeeping team, and where is the supervisor in charge of them? ​The cleanliness of the apartment and the proper provision of amenities show that you value your guests; the opposite, unfortunately, indicates a lack of care. What is the appropriate action from your side now to rectify this situation and ensure my rights as a guest are respected? ​After everything that happened, what kind of compensation will I receive for my next visit, if my loyalty and continuation as a guest matter to you? ​I look forward to a clear explanation from the hotel management. ​Thank you.