Happy 3

4.8 “There are better” 1. Front desk team was very polite. 2. housekeeping, the first two days was really good, after that it became clear that they weren't really cleaning the broom, we have pictures of dirty dishes left in the sink for multiple days, we have stains on the ground from soap where they clear and clean up or wipe anything down, they regularly did not refill the toiletries, they really did not take care of the room. 3. Pest, we know that they're always gonna be pest in Thailand, it's the weather. But there were ants in the hotel, and they really did not take care of anything to keep them clean. 4. It was really clear that the reason that they have passes likely to the fact that they don't clean up the counter or anything else in the morning, they are very inconsistent cleaning some days the garbage will be taken other days. Parts of the garbage would be left some days the water will be refilled other days. It would not be. I don't know that I can point to one specific housekeeping person, but I can definitely say that there was a lack of consistency around it. I booked three hotels and referred another two people to this hotel they overcharged me for one guest because our reservation had one more child, age 8 added, so in total that is over $4000 that they made and then they added another fee just because why not. And even that does not bug me so much as the lack of cleanliness or the fact that they tried to move his rooms midway to each of our guest without giving us a time of move or anything else. Thankfully, the front desk manager, *** was nice and helped to put an end to that, but I have to say besides her and the nice agents at the front who did at least let us drop our clothes for cleaning, I would not stay there again, and I will not be referring anyone there ever again. You may see this review posted multiple times because I have three reservation reservations under my name. That is how much I spent there that nickel and dime me over one 8 year old. One thing to know, I traditionally very good at tipping the housekeeping, and everything, this is probably the first time in a long time that I have not left any money because it was clearly not taken care of. I may update with pictures later on. But I can't say one saving Grace was that front desk manager, and the other was the wonderful older gentleman with gray hair, who greeted us every day in the morning and ran the parking lot.