Carlton Hotel Bangkok Sukhumvit

​I am writing to share my feedback regarding my recent stay at your property. Unfortunately, the experience fell significantly short of the standards expected from a World Elite hotel. ​Firstly, the check-in process was quite problematic. While the supervisor was able to resolve the issue, the overall arrival experience was disappointing. As a loyalty member, I noticed a complete lack of VIP recognition. There was no differentiation across the VIP 1-6 tiers compared to standard OTA guests, and the welcome amenity consisted of just three small pieces of sweets. ​Regarding the room, my upgrade to an Executive Room felt like a misnomer, as it was merely a Deluxe Room on a higher floor. Furthermore, housekeeping was substandard; there was no turndown service provided, and I returned to a dirty room. ​For the dining experience, I ordered a club sandwich at the pool, which was cut into a shape so awkward that it was practically inedible—rendering it a complete waste of money. However, I would like to commend the pool staff for their good service and the bartender for the delicious cocktails. At breakfast, while the coffee and healthy beverages were excellent, the Thai menu options were very unappealing and difficult to enjoy. ​Finally, I raised all of these concerns with the front desk during check-out. While the staff listened, I was disappointed that no service recovery was offered or attempted. ​Given this experience, I do not feel this stay was worth the money, and the service is nowhere near the level of other World Elite properties or hotels like the Carlton Singapore. Frankly, the quality aligns more with a standard premium hotel such as Holiday Inn or Mercure. I will not be returning to your property in the future. ​Sincerely,