Stay in Bloomsbury2

THIS business stole 520$ from me. DO NOT STAY HERE I had a very disappointing experience with this property. I contacted them in advance to request a cancellation and refund for my booking from October 16–20, explaining my situation clearly and politely. They initially told me that if my room got rebooked, they would issue a full refund, and even mentioned that they were confident it would be booked due to high demand. I also added the photo of the booked up room. After that, communication became frustratingly inconsistent. They told me they would “inform me on October 20,” but despite multiple polite follow-ups, they completely stopped responding and never updated me. I even contacted them through both Booking.com messages and WhatsApp, but still received no resolution. (STILL HASNT RESPONDED TO ME) They literally STOLE my money AND booked another couple in my room so they double profited. THIS ALSO HAS BEEN GOING ON FOR TWO WEEKS. The lack of professionalism and follow-through was very disappointing. I did everything they asked submitted the cancellation, provided my booking number, and followed up multiple times, yet they never honored their word. Would not recommend booking here, as the management seems unreliable and untrustworthy when it comes to handling cancellations or refunds.