Point A Kensington Olympia

I booked this hotel through Booking.com for a trip I had planned with my mom. Unfortunately, she suffered a very severe health issue. Thank God she is out of danger now, but her doctor recommended that she shouldn't travel for the rest of the year. I explained this situation to the hotel, and their response was that, due to their policies, they would not change my reservation. ​They have the ability to refund my money, but they refused. I even begged them to just change the dates, offering to forfeit some days of our stay so we wouldn't lose so much money, but they still completely refused. I appealed to their common sense, but I never imagined that a hotel chain could lack customer service so completely, be so devoid of empathy, and act like outright scammers. ​I also explained to them that this wasn't about me, it was about my mom. Because of her medical treatments, we were left without the money to take the trip she deserves. Yet, hiding behind absurd policies entirely lacking in basic human decency, they denied my request. ​I am writing this to warn others: if you choose this accommodation, you are supporting people who have no concept of customer service. If they are willing to take advantage of such an easily solvable situation, imagine what would happen if you actually had a problem while staying at the hotel. These people have zero empathy