Bentley London

Honestly, this is one of the worst hotels I’ve ever stayed at anywhere in the world. The service is terrible, and they’re unbelievably stingy. They only provide two small bottles of water per day, which isn’t even enough to make a coffee and have drinking water. Considering this is supposed to be a five-star hotel, it absolutely doesn’t deserve that rating. When it was time to check out, I requested towels, but they never brought them. Instead, the reception staff came to my room telling me to leave immediately. They could have simply charged me for any extra time if needed, rather than being rude and completely unprofessional. What made the experience even worse was one of the receptionists, (Maria) She stood outside my room waiting for me to leave as if she were a security guard or a prison warden. It was disrespectful, intimidating, and far from the level of hospitality you’d expect from a hotel of this standard. I honestly cannot recommend this hotel to anyone unless they completely change this unprofessional and discourteous staff, who are seriously damaging the hotel’s reputation.