Nidya Hotel Esenyurt

My stay at Nidya Hotel Esenyurt was disappointing mainly because of the terrible service. The so called “VIP Van” for 80 euros was a complete joke. The vehicle was stuffy, old and partly dusty. The ride itself was nothing special and had absolutely nothing to do with “VIP”. In the end we were simply dropped off across the street without any help or service at all. An Uber Van would have been cheaper and would have done exactly the same thing. Not even during check in did anyone ask how the trip was or whether we were satisfied. For this price you definitely expect something completely different. Check in itself was okay. My girlfriend only helped me during check because she speaks Turkish and the staff could not speak proper English. She wasn't sleeping in the hotel with me because she was spending her nights with her family. With explicit permission she was allowed to briefly come up to the room with me to help me bring up the luggage and quickly see the room. After roughly 5 minutes we both left again to go eat something. Despite that I was later bothered by hotel staff and accused of her still being upstairs even though that was not true. They even called me and insisted that she was apparently still in the room. I clearly told them that she had already left a long time ago and that they were free to come upstairs and check for themselves. Instead of handling the situation professionally they continued accusing me and then suddenly wanted to charge me an extra 25 euros. Completely disrespectful and unnecessary. Mr. Hafezi especially stood out in a negative way. His behavior was arrogant, unfriendly and disrespectful. For someone apparently working in a leading position in the lobby his way of treating guests was simply embarrassing. Instead of calming the situation down he made it unnecessarily aggressive and uncomfortable. The drama continued during check out. I was suddenly accused of drinking a Fanta from the minibar. Apparently it was supposed to cost 170 TL but they demanded 200 TL from me instead. Completely unprofessional and confusing. I just wanted to check out and leave without constantly being confronted with random accusations. The room itself was quiet, nicely designed and had a balcony with a nice view. The only negative thing there were the cigarette butts left lying around on the balcony. The location of the hotel is good and I also liked the interior design. But the service is absolutely not worthy of a 4 star hotel. It is a shame because the hotel has potential but if guests are treated like this then even a nice room means nothing.