New Inn Hotel Old Town

The hotel is generally pleasant, and the rooms are usually spacious and clean. However, my recent experiences suggest the property is very poorly managed, and the reception staff appear to have little authority to resolve customer issues without management involvement. Last year, I booked a room at this hotel, but my reservation was changed to a different room type on the rooftop. The room had an extremely low ceiling, and I kept hitting my head. I assumed it was a one-off issue and decided not to make a fuss at the time. Unfortunately, last night, my stay was much worse. I checked in at around 1 a.m. The check-in process itself was smooth, and the staff did not mention any problems with the room or the floor. When I got to my room and tried to take a shower, I discovered there was no hot water. I waited for about two hours, thinking it might be temporary, but the water remained freezing cold. I tried calling reception, but the phone lines were not working, so I had to go downstairs in person. Only then did the staff tell me that hot water had been cut off for the entire floor, that there was no clear timeline for fixing it because no plumbers were available overnight, and that there were no replacement rooms available. I ended up leaving the hotel at 4 a.m. to look for another place to stay. This was extremely inconvenient and disappointing, especially since the hotel knew about the issue but did not inform me at check-in. A hotel of this standard should not assign guests to rooms without hot water, and staff should be empowered to offer immediate solutions when serious problems occur.