Kent Hotel Istanbul

I rarely leave negative reviews, but our experience at Kent Hotel was shocking and deeply upsetting. When we checked in, we were warmly greeted by a very kind lady at reception, which initially gave us a good impression. Unfortunately, that impression was quickly destroyed by a young male staff member. The moment he saw us, his attitude was hostile and rude. Despite our luggage being only a short walk from the hotel entrance, he refused to assist us. He then refused to help bring our luggage to our room and began speaking to us in an aggressive and disrespectful manner. What was most disturbing was that he yelled at us and told us to “go back to your country” because “this is my country.” No guest should ever be spoken to this way, especially while visiting as a tourist. The situation became so intimidating that my family was genuinely frightened. My baby daughter was screaming and distressed during the confrontation, making an already stressful situation even worse. Hospitality is about making guests feel welcome and safe. This employee did the exact opposite. We left feeling shocked, humiliated, and unwelcome. I sincerely hope management investigates this incident and takes appropriate action, because no guest should ever be subjected to such treatment.