Marina Hotel Apartments

I had a very disappointing experience with their customer service. I called because I wanted to make a reservation. I had already seen a price online, but I decided to contact the hotel directly in case they could offer a better rate or a direct booking promotion. I completely understand if the direct booking price is higher than the online rate, as websites like Booking.com sometimes offer limited-time discounts. My issue was not the price it was the way I was treated. The staff member I spoke with, Mohammed, was very rude and unprofessional. Instead of politely explaining the difference in pricing, he repeatedly told me that they were not connected to Booking.com and said that I must have been looking at the wrong information. He kept saying he didn’t know and made no effort to assist or clarify my questions. Before I could even finish the conversation, he abruptly hung up on me. As a potential guest, I expected courteous and respectful service, even if they couldn’t match the online price. Good customer service is about how you treat people, and unfortunately, this experience left a very negative impression. I hope the management addresses this issue and provides better customer service training to their staff.