Royal Mirage Hotel and Apartments

Thank you for your wonderful stay and services. The room was quite good, and the housekeeping services were helpful and supportive throughout our stay. However, during the time of booking, the front office staff, Ms. Abigail, was not very kind or supportive in her approach. As we are tourists visiting Qatar for first time from Saudi Arabia, we expected better coordination, support, and equal treatment. We sincerely hope there will be no partiality or comparison between European guests and guests from our region. We were very disappointed with the behavior and the way we were approached, as it felt quite obvious and uncomfortable. Kind advice to the management: as I am also working as an executive staff member in the hotel industry, I understand well how guests should be treated and welcomed with professionalism and respect. In the hotel industry, the first impression is very important, as it reflects the standard and hospitality of the property. We hope this feedback will be taken positively to improve guest experience in the future.