Sindhorn Midtown Hotel Bangkok, Vignette Collection by IHG

★☆☆☆☆ Extremely Disappointing Experience I rarely leave negative reviews, but this experience was honestly one of the most disappointing hotel stays I have ever had. Before my trip, I contacted customer service to clarify my reservation because I wanted to avoid any issues at check-in. Despite those efforts, the exact problem I was concerned about still occurred when I arrived at the hotel. When I made my reservation, I was presented with two different room types: Standard and Standard 2 Twin. The Standard room was priced higher, and the room photos only showed a king-size bed. Based on the information provided, it was completely reasonable to believe that the Standard room was a king-bed room, while the Standard 2 Twin room was a twin-bed room. However, upon arrival, I was informed that no king rooms were available and was assigned the exact same twin room type as another lower-priced reservation in my party. If both reservations ultimately resulted in the same room type, why was I charged a higher rate? What makes the situation worse is the hotel's response afterward. Rather than acknowledging the issue, the hotel refused any refund, rate adjustment, or compensation. I escalated the matter and was promised a response within 24-48 hours, yet the follow-up process was slow and unhelpful. If a Standard room can be assigned as either a king room or a twin room, that information should be clearly disclosed during booking, and representative photos of both room configurations should be displayed. Showing only a king-bed photo while charging a higher rate creates a highly misleading impression for customers. This experience was not just a room assignment problem. It was a failure in communication before arrival, during check-in, and throughout the complaint-handling process. Unfortunately, this experience has seriously damaged my trust in both the hotel and the brand. I cannot recommend this property based on how this situation was handled. Rating: 1/5 ⭐