Courtyard by Marriott Bangkok

I stayed here for nine nights last February, so I was genuinely looking forward to returning. I had just come from Chiang Mai Marriott Hotel, where the service was absolutely exceptional. Every staff member I encountered was warm, welcoming, and genuinely accommodating to my requests. From check-in to check-out, the experience was seamless and memorable. Unfortunately, I can’t help but feel disappointed with my check-in experience at Courtyard. While I sincerely appreciate the complimentary room upgrade and the early check-in, the overall interaction felt transactional rather than genuinely hospitable. There were no other guests waiting, yet the welcome lacked the warmth, enthusiasm, and personal touch that I had just experienced at Chiang Mai Marriott. What made this even more disappointing is that this is my second stay at this property. I had expected to be welcomed back with the same level of genuine hospitality that Marriott is known for. Instead, I left the front desk feeling like just another guest being processed rather than a returning guest whose loyalty was appreciated. It was a stark contrast to the outstanding hospitality I had experienced just days earlier, and it set a disappointing tone for what I had hoped would be another enjoyable stay.