Asia Hotel Bangkok

This hotel delivered the worst accommodation experience throughout my whole Southeast Asia travel. We arrived in the morning on check-in day and requested early check-in. We agreed to pay the extra fee they charged for early access without hesitation. Shockingly, one front desk staff insisted our confirmed double room booking was a single room, yet she could not provide any proof to back up her claim. She refused to complete our check-in and wasted plenty of our time. We contacted the booking platform, which verified we had reserved a double room, but the hotel still stalled and declined to settle the issue. We only successfully checked in after another staff member took over the counter, and not a single apology was offered to us for all the trouble we endured. Once inside the room, we were hit by an overpowering mold stench. Worse still, there were zero power sockets in the bathroom, and all fixtures were worn-out, outdated and poorly maintained. My travel companion felt unwell that morning, so we rested first before heading out. When we returned later in the day, the mold smell had grown even stronger. We called reception to request a room change, yet they only sent a housekeeper who spoke no English at all. They initially thought the air conditioner was faulty, so maintenance staff were dispatched. We struggled to explain our actual problem via translation — the unbearable mold odor. After inspecting the room, the staff simply said the issue was fixed and left without taking any real action. I truly wonder what kind of service training your team receives, as their professionalism is nonexistent. We finally got a new room only after arguing repeatedly with front desk staff again. What made this stay utterly unacceptable was the obvious racial bias from your reception team. Staff greeted white guests with warm smiles and polite attitudes, yet rolled their eyes and treated Asian travelers with constant cold, rude faces. The female staff with bangs and one male front desk worker were the worst offenders. Does this hotel tolerate guest discrimination based on ethnicity? This place is far inferior to ordinary local homestays. Save your money and avoid booking here at all costs.